FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Delivery within the United States typically takes 5–10 business days after processing.

Do you ship internationally?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Please allow 2–4 days for tracking updates to appear.

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Can I cancel my order?

Orders can only be cancelled within 12 hours of purchase. After processing begins, cancellations may not be possible.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item. We will resolve the issue as quickly as possible.

How do I contact support?

You can email us at support.betagrab@gmail.com. We typically respond within 24–48 business hours.