Refund policy
Refund & Returns Policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase is required.
To initiate a return, please contact us at support.betagrab@gmail.com with your order number and reason for return.
Do not send items back without contacting us first. Unauthorized returns will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We will provide return instructions after your request is reviewed and approved.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom products
- Used items
- Items marked as final sale
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
If you have not received your refund within 15 business days after approval, please contact us at support.betagrab@gmail.com.